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Chapter 6 / Operations

Operations
Design

Operations is about cycling through watch, notice, recover, and learn. We organize disaster recovery, backup, monitoring, incident response, request handling, and maintenance.

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6 Guidelines

The 6 items in this chapter

1Disaster recoveryDecide procedures to recover when stopped.
2Backup/RestoreVerify you can restore, not just back up.
3MonitoringEnable early detection of anomalies.
4IncidentsDecide contact, recording, and prevention of recurrence.
5Service requestsDecide rules for receiving and handling requests.
6Cloud maintenanceOrganize notification checks and planned work.
Diagram of operations design
Cycle through monitoring, incidents, recovery, and backup.
Operation Loop

Watch, notice, recover

Monitoring is the heart of operations. Visualize state, notice anomalies early, and recover by set procedures. After handling, reflect and improve.

Decide monitoring items and alerts.Decide incident response contact paths.Test recovery and backup procedures.
Diagram of backup and restore

Backup/Restore

Decide frequency, retention, and restore procedures, then test that you can actually restore.

Diagram of service requests and maintenance

Request handling and maintenance

Decide how to handle inquiries, work requests, and planned maintenance notices.

Monitoring and failures

  • Decided monitoring items and thresholds.
  • Decided incident response flow.
  • Prepared disaster recovery procedures.

Data recovery

  • Decided backup frequency.
  • Actually tested restore.
  • Verified alignment with RTO/RPO.

Daily operations

  • Decided the request contact point.
  • Check maintenance notices.
  • Decided the retrospective method.